You would be naive to think that all everyone is honest when they fill out a job application, especially when it asks if the applicant has been convicted of a felony.  They may think that they will not be hired if they answer truthfully.  Employers should perform a criminal background check on applicants to be sure they don’t have a criminal background.  If not, they could be subject to legal ramifications for negligent hiring practices.  Legal liability also extends to any harm done to your clients because of misrepresentations by your employees relating to their work history, qualifications, education, prior positions and the like.  These are especially true in the healthcare, financial, and banking industries.  The reputation of your business can be damaged and cost you money because of untruthful employees.

Unqualified employees who have embellished their applications can also lead to a higher employee turnaround when they are not able to meet the requirements and expectations you require.  This can also result in loss of revenue spent on training and effect employee moral by placing more duties and responsibilities on your current employees. (more…)

A happy staff makes for happy patients, and happy patients means more business. You will also find that employees are more productive, and you will be more likely to retain them, which will save you the time and cost of training new workers. Putting a little more time and effort into keeping everyone happy is a win-win! (more…)

You may not have taken a Management 101 course in school, but that doesn’t mean you won’t have to know and apply many of the basic principles of superior supervision. 

 We’ve amassed three of the most critical management tips that you can use right now to: 

 a) gain more control of your team;

b) feel less stressed when it comes to achieving goals; and

c) make your office a better place to work. (more…)

As a Medical Office Manager you have no doubt had to deal with your share of difficult employees.  These confrontational or other negative personality types can bring the rest of the staff down, and adversely impact not only the morale, but also the overall efficiency of your workplace.  HR professions agree that the best way to deal with potential adversarial employees is to try to avoid hireing these types in the first place. But how does the Practice Manager do that?  One way is to modify your screening methods

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The role of the Medical Office Manager or Practice Manager is varied and complex.  The OM basically runs the business side of a medical practice, clinic, or group of physicians.  That means he or she is responsible for billing, scheduling of patients and staff, maintaining inventory, balancing the books, complying with Regs, and a whole host of other day-to-day tasks.

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